Structure claims handling end to end.
Surelia Assurance follows the claim file through its full cycle: opening, qualification of the parties, mobilisation of covers, reserve assessment, validation, settlement, recovery and inventory.
Give claims teams real visibility.
Claims handling is a decision journey: notify, qualify, attach the covers, assess, reserve, settle, follow recoveries and produce statements.
Surelia values operational visibility over mere data entry — every decision is tracked, justified and usable for business steering.
A first notice of loss handled from every channel.
Surelia structures the first notice of loss (FNOL) across several channels: back office, intermediary portal, call centre, API, partner or assisted notification. The information is qualified, attached to the policy and routed to the right handling path.
Back office
Full capture by the handler, with automatic attachment to the policy.
Intermediary portal
Notification by a broker, agent or introducer, with attachments.
Call centre
Assisted journey with fast qualification and later completion.
API / partner
Notification from a digital channel, aggregator or affinity partner.
A single workbench to track files, tasks and decisions.
File assignment
Automatic or manual assignment rules based on skills.
Tasks & deadlines
Workflow, due dates, alerts and prioritisation.
Missing documents
Requests for additional documents, tracking of documentary completeness.
Reserves
Movements, approvals, history and accounting impacts.
Settlement decisions
Approval, payment orders, controls, signatures.
Recoveries
Liable third parties, subrogation, recovery tracking.
Alerts & controls
Detection of inconsistencies, duplicates and limit breaches.
Reinsurance link
Identification of the ceded file, notification to the reinsurer.
Connect files, covers, reserves and settlements.
Reserves and settlements are critical for claims and finance departments. Surelia structures the commitments, the stakeholders and the associated financial outflows.
Claim file
Identification, period, policy link and full history.
Stakeholders
Policyholders, victims, third parties, loss adjusters, garages and service providers.
Covers & reserves
Mobilisation of covers, assessment, technical reserves.
Settlements
Expenses, orders, payment methods, cancellations and vouchers.
Strengthen traceability across handling.
Claims decisions are tracked, justified and usable. The platform brings operational control, partner coordination and claims reporting.
- Task workflow · creation, assignment, approval, closure
- Documents · documents, templates, loss adjuster reports
- Partner coordination · loss adjusters, connected / offline garages
- Reporting · inventory, statements and claims indicators
“Claims management is not just a data-entry module. It is a decision journey where every reserve, every settlement and every recovery commits the insurer.”